Skil.AI voice assistants for Data Collection and Entry Insurance agents spend an
inordinate amount of time gathering information from customers over the phone. For
example, customer registration, policy enrollment, policy verification and customer
Skil.AI voice assistants integrate seamlessly with the CRM or ERP system and use Natural
Language Understanding to collect the data, in the same way that an agent does. It also
integrates with your contact center platform easily, so that if a call needs to be
transferred to a live agent, the AI technology can pass along all collected information
and reasons for the transfer.
A US based insurance provider implemented Skil.AI voice assistance system to automate
customer authentication and insurance renewal. These virtual agents capture,
authenticate and enter information into the CRM system customer names, address, date
of birth, policy numbers, amount, due date and more. In six months, the company found
that virtual agents could handle this process faster, at one-tenth the cost.
The solution can be implemented across various industries and operations where voice
automation can assist in Data Collection, Entry and Data Authentication.