Insurance

Features

Explore some of the innovative features that make Skil.AI virtual assistants the perfect efficiency-boosting addition to any business.

Insurance

Take Customer Service to the Next Level with "AI-powered Voice Assistants"

Insurers need to interact with customers every day. Whether it’s to answer questions about services, onboard new customers, deal with complaints, or process claims, it’s vital that customer communication is viewed as a fundamental business priority.

But traditional support systems, such as in-person and call center-based models, are outdated, expensive, and simply not up to the task of meeting the demands of the modern customer. Spiraling costs, recruitment hurdles, and unpredictable levels of demand all pose significant challenges.

So what’s the answer?

AI virtual assistants can take the pressure off your customer service teams, boost efficiency, and improve your customer experience. Follow the journey of Insurer X below to see how Skil.AI virtual assistants can transform the way insurers handle communication forever.

  • An insurer that deals with customers directly on a regular basis
  • A diverse customer base with different accessibility needs, languages, and time zones
  • A desire to optimize customer interactions to increase efficiency, reduce costs, and improve the customer experience.
  • Interested in a digital transformation toward automation to improve business outcomes.
  • May already use chatbots, but they are limited in their capabilities and not optimally tailored to the business, its services, and its wider goals.
  • Skil.AI: an all-in-one integrated AI virtual assistant, tailored to your business.
  • Instantaneous, adaptive, and personalized responses to queries.
  • Improved accessibility: Multi-language capabilities. Omnichannel functionality including WhatsApp, Facebook Messenger, SMS, email, and more. 24/7 customer support, available 365 days a year
  • Faster, automated claims processing.
  • Personalized recommendations, upselling, and cross-selling.
  • Automated escalation to real support agents when necessary.
  • Streamlined onboarding of new customers.

Higher lead conversion rate:

The virtual assistant engages with leads automatically and can offer product recommendations, upsell, answer important questions, handle customer onboarding, and more. All communication is personalized and your virtual assistant will learn as the conversations progress

Lower operational costs:

With reduced demand for traditional support, such as call center-based models, you can significantly cut your customer service spend and reassign resources to other important areas of the business. Good news for both you and your customers.

Less pressure on your support teams:

When demand is high, support teams can quickly become overloaded. In these cases, service quality drops and the customer experience suffers. With an AI virtual assistant, teams can manage demand more effectively and provide exceptional one-on-one support whenever necessary.

Improved customer experience:

With more responsive, more accessible, and more personalized support, customers feel better looked after and have a closer relationship with your brand. This can lead to higher satisfaction and retention rates, helping you to maintain and grow your business and its reputation with customers
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