Over the last several decades, business technology has already transformed the way every industry on earth operates. And this technology revolution is showing no signs of slowing. In fact, advancements are moving faster than ever, and embracing new technology has become one of the most effective ways for any company to differentiate themself from the bustling marketplace of competitors.

One prominent type of technology helping businesses to differentiate is the chatbot. By now, most people have heard of chatbots, and your business may even already be using them as part of its day-to-day operations. But chatbots have changed significantly from their early iterations, with advancements such as the incorporation of AI making them far more useful in a wider range of applications.

At Skil.AI, we create these advanced AI chatbots, helping businesses to automate key business functions and operate more efficiently. Here we break down some of the key areas that our chatbots that can benefit businesses across almost any industry.

What are chatbots and how does AI improve them?

Chatbots are, at their most simple level, pieces of software that can converse with a human user. These conversations are usually conducted via text, although some may also feature spoken language recognition and output.

Basic types of chatbots are usually built using fixed scripts and are therefore very limited in the ways that they can be used. For example, they may function as an interactive FAQ database, responding to simple questions about a retailer’s opening hours or store locations. These types of chatbots can be helpful and are widely used, but they only automate very small sections of the user journey and become useless when more complex queries are demanded of them, frustrating users and often requiring human intervention.

But, as with any technology, chatbots have improved over time, and a new generation of AI chatbots is now available to businesses. With the addition of AI capabilities, chatbots can be used in a far more varied range of applications. They are often able to understand and appropriately respond to much more complex inputs, making them more useful to businesses and customers alike and helping them boost efficiency while cutting costs.

As a result of these innovations, AI chatbots are being used more and more widely across almost every industry imaginable to reliably automate and streamline key business operations.

How can Skil.AI chatbots benefit your business?

More responsive customer support

By far the most common application of chatbots for any business is to assist with customer support, as they can immediately improve any organization’s customer support capabilities in a number of ways.

Most obviously, they help customers get the support they need faster by offering an instantly available channel of communication between them and the business. While this is true of any chatbot, Skil.AI chatbots take it a step further than more basic chatbots, recognizing a huge range of inputs from users and providing more relevant, more useful solutions.

For example, they may directly answer a question about a specific service, delivery status of an order, opening hours, and much more. Alternatively, if the user has an unusual or complex request, the chatbot can automatically escalate to a support agent. This results in an overall more responsive customer support framework and greater satisfaction for customers.

Reduced pressure on customer support teams

By streamlining the customer experience and automating key parts of the customer support system, Skil.AI chatbots can significantly reduce the pressure on support staff, such as those working in call centers. With fewer issues to deal with in person, businesses can reduce their customer service expenditure, focus more on the most pressing support issues that may be otherwise be neglected, and even reassign resources to other important areas of the business such as marketing and sales.

Greater accessibility

Skil.AI chatbots have accessibility built-in as a priority, including several innovative features designed to help users get the support they need, whenever they need it, with minimal effort. For example, our chatbots feature omni-channel integration, allowing users to interact in various convenient ways such as via SMS, WhatsApp, Facebook Messenger, email, and through their browsers. Additionally, we add multi-language support to further enhance ease of use. Users can simply start using their preferred language then the AI chatbot will automatically recognize and understand the conversation, seamlessly switching to that language for the remaining interaction, or switching again when another language is used. Additionally, Skil.AI chatbots are available to users 24 hours a day, 365 days a year.

Internal & customer-facing functionality

Customer support is generally the most common use of chatbots, but Skil.AI chatbots are not limited to just customer service. The advanced AI and built-in integrations with all kinds of business software enable our chatbots to provide both external and internal support functions equally well. For example, warehouse employees can use Skil.AI to quickly and accurately check stock levels, office workers can check and schedule meetings more conveniently, accounting staff can bring up invoices in an instant, and much more.

Personalized customer service and promotions

Our AI-powered chatbots can also use customer data to adapt and offer personalized, targeted services to individual customers. This can take the form of improved customer service, for example by using information about a specific customer’s existing services, past purchases, or previous issues to provide a better service. Alternatively, it can take the form of targeted promotions to specific customers based on their previous purchases and interests. These innovative features can significantly improve the customer experience while simultaneously improving the efficiency of the business’ sales and marketing efforts.

Adaptable and customizable

All of our AI chatbots can be fully customized to fit the precise and unique requirements of your business. This can include adding support for a particular communication channel, integration with your existing business IT systems, adding new features, customizing responses to match your brand voice, and much more.

                                                                         See a Skil.AI chatbot in action

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