Banking & Insurance

Features

Explore some of the innovative features that make Skil.AI virtual assistants the perfect efficiency-boosting addition to any business.

Banking & Insurance

Take Customer Service to the Next Level with "AI-powered Voice Assistants"

Case study of AI chatbot in Banking & Insurance - Skil.ai
Skil.AI voice assistant for billing management and collections process for Healthcare businesses such as Hospitals, Clinics, Laboratories and Collection agencies.
Most of the billing processes which follow a similar routine and expected procedure can be fully automated using Skil.AI voice assistant. Even more complex situations, like payment plans, have well-defined rules. Other examples include making payments, invoice requests, balance inquiries and collections. Most importantly, voice automation must be PCI-compliant to ensure customer security when sharing personal and credit card information.
Most of the billing processes which follow a similar routine and expected procedure can be fully automated using Skil.AI voice assistant. Even more complex situations, like payment plans, have well-defined rules. Other examples include making payments, invoice requests, balance inquiries and collections. Most importantly, voice automation must be PCI-compliant to ensure customer security when sharing personal and credit card information.
As part of next steps, further integration of functions such as value-added services, cross-sell and up-sell can be done by Skil.AI voice assistant.
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